FAQ | Orac Decor

FAQ

Here you'll find answers to frequently asked questions.


Questions about the handling of our web-shop.


Are samples available?

To help you to make your decicion you can order samples of one or several article(s) in our shop. So you can convince yourself of the oitstanding quality of our products before purchasing. Allow yourself an unhurried decision at home where you can find out if our samples match the light, the floors, the furniture and the decoration of your rooms. A sample keeps you from mispurchases and helps to make an informed decision.

Here you'll find further Information about our sample service.

How can I place an order?

You either search products by entering their colour, pattern, article-number or a catchword in the search-field. Or choose comfortably in the left-hand navigation. Add the chosen products to your cart by clicking the button "Add to cart".

Cart

Here you see all goods in your cart. Now you can change the amount of each article or delete articles from your cart. Payment and shipping methods are defined, too. With a click on the "Checkout" button you start processing your order.


Login

If you are not yet logged in, please log in now. Enter your e-mail address and the password you've chosen.

Is this your first order in our shop?

You may register now (to trace you pruchase save time next time you visit us).

Invoice information | Invoice address

Please provide your full invoice address. If you want the delivery to another address, select "Send to another address".

Delivery information | Delivery address

In this step please chose the address your goods should be delivered to. If the correct address is not yet available, please enter another delivery address.

Payment information

Please choose a payment method. We retain the right not to accept the payment method "On account" (BILLSAFE) for certain orders and ask you to use another payment method like debit card, PayPal or prepayment by bank transfer.

Order overview

Clicking the button "Place order" your order will be sent legally binding. The purchase contract is concluded by the final confirmation e-mail.

How can I pay? Which payment methods are accepted?

In our webshop payment is possible by prepayment / bank transfer, giropay, cash on delivery, PayPal or Skrill (credit card). You may as well personally collect your goods here at our stock in Erkrath (near Duesseldorf) for cash.

Detailled information about the payment methods you can find here.

Are goods delivered abroad? How are the shippment charges?

You can use our shipping rate table (button in the top navigation) to get an overview of all countries, methods and charges of delivery.



Cornice mouldings

LUXXUS products are made of Purotouch®, a material that is easy to process. Can all Orac columns and half columns be cut?

It depends on the column shape but not on the material.

When cutting cone-shaped columns it may occur that column and pedestal do not conjoin perfectly and gaps or holes come to existence that have to be reworked with filler. Cilindrical shaped columns may be cut easily without any problems.

Is there a possibility to decorate unevenly or roundly shaped walls and corners with Orac-mouldings?

Orac flex is the perfect solution for decorating curved and rounded walls. Thanks to their flexibility these mouldings may be used to embellish curved walls and ceilings. For the first time you have the opportunity to decorate uneven walls, roundings or self-designed curves with the respective flexible mouldings. These flexible mouldings are handled in the same way as conventional PU-mouldings.

Are Orac products suitable for application in the outdoor area (e.g. on frontages)?

Yes, but in this case do only use our DecoFix Hydro paste instead of DecoFix Pro. You shall then use a quality paint that is suitable for outdoors as well.

Regarding areas with elevated air moisture - can the FDP500 paste be used for fixing mouldings in the kitchen or in the small bathroom (without shower)?

Generally this is not a problem as far as the surface to be decorated is absorbant enough. Bathrooms often are tiled up to the ceiling. In this case the specialised paste DecoFix Hydro should be used.

Can I order a sample?

If you can't decide straightaway which moulding you wish to order you have the possibility to order one or several samples of Orac mouldings. The length of one sample item is approx. 10 cm / 3.49 inches. So you can convince yourself of the outstanding quality of our products before purchasing. Allow yourself an unhurried decision at home where you can find out if our samples match the decoration of your rooms.

What is the difference between the collections LUXXUS; AXXENT and BASIXX?

Orac LUXXUS: The Orac LUXXUS collection is the first class collection within the Orac DECOR® trademark. This compilation contains a unique range of luxury and creative mouldings and decorative parts and fittings therefor. Orac LUXXUS distinguishes with an exceptional design and impeccable quality. They are produced off Purotech®, a highly compressed polyurethane hard foam that represents the same characteristics as wood and is therefore easily to handle. The surface of this material is solid and even. Its quality is proven to allow smooth application.

The Orac AXXENT edition stands for high quality in every single detail. This professional trademark offers a complete assortment of cornice and panel mouldings, skirtings, door frames and pediments and other multifunctional mouldings. This collection gives you the opportunity to design any room with high quality products on a very good price. Orac AXXENT stucco elements emphasize every decoration style - being it mordern or classical. Use single mouldings or several in combination to create a new and novel atmosphere in your home. All Orac AXXENT mouldings are made of Duropolymer® - not a cheap and brittle polystyrene but an extruded polymer composition which is highly impact- and water-resistant due to its high density. This innovative material is ideal for use as skirtings and wallframes because of its extraordinary toughness which makes it extremely shock-resistant. Another advantange of Duropolymer®: it is 100% recyclable.

The Orac BASIXX collection presents attractive design at highest cost effectiveness. This decorative mouldings line is characterised by its very innovative and fresh look and is therefore appropriate for the classical and the modern room design as well - decorate your rooms with good quality and very reasonably priced products. All Orac BASIXX mouldings are made of an extruded light polymer based on a polymer composition with medium density. This production method is a revolutionary innovation by Orac Decor. The decorative mouldings made from Durofoam®, a patented quality synthetic material, show silksmooth surfaces and accurate representations in every detail with sharp edges.

Is there any important information regarding the installation of a ceiling rose for lustres?

Many Orac roses are available with a special space for hiding cables and wires. In case of application of a ceiling rose for lamps and lustres you will have to perforate the rose for passing through the cord. Furthermore, before sticking the rose on to the ceiling, don't forget to install a functionally adequate suspension hook for lamps and (heavy) lustres.

Where is the difference between Orac products and other plaster mouldings?

Visually Orac decorative mouldings can not be distinguished form real plaster mouldings. But in comparision to conventional stucco elements made of plaster or wood the Orac products convince through their light weight and higher solidity. Orac mouldings have smooth and exacly worked surfaces. All motifs and decoration elements are precise and sharp-edged. Less expensive cornice mouldings and stucco elements are made of polystyrol foam. They are worked less precisely and are less sharp-edged. Hence decoration workings with this kind of mouldings are usually inaccurate and the relievo decor is not too visually clear and exact. Moreover this material is not cuttable as good because it tends to burst easily.

How do I have to perform where the moulding does not end at a wall but in a room (e.g. in the stairway)? How do I prevent that one can look "behind the moulding" through an open space between the moulding and the wall?

The mouldings have to be cranked, meaning that at the mouldings are mitred (use an oddment for the connection to the wall to cover the hole). Check the figure: